Paper accepted for publication in the Journal of Service Research

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The paper “Securing Frontline Employee Support after an Ethical Scandal: The Moderating Impact of Response Strategies” by Dr. Benjamin von Walter, Prof. Dr. Daniel Wentzel and Prof. Dr. Torsten Tomczak has been accepted by the Journal of Service Research for publication. The study describes how companies can ensure support of sales representatives as well as other customer-facing employees after corporate scandals have happened.

 
12/09/2016